Responsible Gambling

PuntZone RG Code of Conduct

PuntZone is committed to responsible gambling and ensuring that a range of tools are available to our customers to manage their gambling.  

For most people, gambling is a form of entertainment and is not a problem.  But for some people, gambling is or can become a problem.  

Gambling inherently involves the risk of losing funds that are bet.  Customers acknowledge and accept this risk by opening a betting account and betting.   

To gamble responsibly, customers should only gamble funds that they can afford to lose.  Customers should also not spend excessive time gambling, especially if gambling causes distress or interferes with other activities such as family or work commitments.   

Problem gambling support services can be accessed by calling 1800 858 858 or at https://www.gamblinghelponline.org.au

Pre-commitment

Customers can choose to set a pre-commitment limit that limits the amount of funds that can be deposited to their PuntZone betting account in a particular period of time.  Deposit limits are available under the MyAccount section of the app or website, and by Live Chat or email.  

A request to set a pre-commitment limit is effective only once the customer has completed the online or other form (and received confirmation), or otherwise been advised by PuntZone that the pre-commitment limit is effective.  If a customer withdraws their request for a pre-commitment limit before it has become effective, the pre-commitment limit is not effective.  

If a customer sets a pre-commitment limit, they must not establish or operate another betting account with PuntZone or do anything else to circumvent the deposit limit.  

A customer can decrease their deposit limit at any time and the new limit becomes effective immediately.  If a customer requests to increase their deposit limit, that increase will only become effective after 7 days.  If the customer does not advise PuntZone within 7 days that they no longer wish to increase their deposit limit, the deposit limit will be increased as per the request.  

PuntZonedoes not provide credit or lend money for the purposes of gambling.  

Self-exclusion

PuntZone provides customers with the option to request to self-exclude either temporarily or permanently from betting with PuntZone.  A request to self-exclude can be made in the MyAccount section of the app or website, and by Live Chat or email.  

A temporary or permanent self-exclusion is effective only once the customer has completed the online or other self-exclusion form (and received confirmation), or otherwise been advised by PuntZone that the temporary or permanent self-exclusion is effective.  If a customer withdraws their request for self-exclusion before it has become effective, the customer is not considered to be self-excluded.  A request for account closure, permanent account closure or similar type request is not a request for temporary or permanent self-exclusion.  For a self-exclusion to be effective, the customer must complete the self-exclusion process.     

If a customer self-excludes with PuntZone, they must not establish or operate another betting account with PuntZone or do anything else to circumvent the self-exclusion.    

Once a temporary or permanent self-exclusion is effective, it can only be revoked if the customer completes a self-exclusion revocation form declaring they wish to revoke their self-exclusion, that they are aware of the responsible gambling tools and problem gambling support services that are available, and that they do not have a gambling problem. 

Once a temporary self-exclusion has expired, the customer is no longer excluded and can commence to bet with their PuntZone betting account.  If the customer wishes to request to extend their temporary self-exclusion or request to permanently self-exclude, they must make a new request to self-exclude in the MyAccount section of the app or website, or by Live Chat or email.

A temporary or permanent self-exclusion with PuntZone is with PuntZone only. If a customer wishes to self-exclude with other bookmakers or licensees, they must do so with those operators.

Other

The PuntZone rules, terms and conditions are available on the PuntZone website and in the app.  

Where a customer has requested information about or assistance with a gambling problem, they will be directed to the Responsible Gambling Policy or this RG Code or to problem gambling support services.   

Where a customer has requested information about or assistance with self-exclusion, they will be directed to this RG Code or otherwise directed to the tools that PuntZone makes available for a person to self-exclude from PuntZone.  

Where a customer is displaying indicators of distress that may be related to problem gambling, they will be provided with information for problem gambling support services, directed to the Responsible Gambling Policy or this RG Code, or be asked by PuntZone if they have a gambling problem.  

Indicators of distress that may be related to problem gambling exist when the customer states that they do or may have a gambling problem or that their gambling is causing them distress.  Interactions with customers will occur in a manner that respects the customer’s right to privacy.

Staff members are not permitted to gamble with PuntZone. Where a staff member indicates that he or she may have a gambling problem, the staff member will be provided with information for problem gambling support services or directed to the Responsible Gambling Policy or this RG Code.  Interactions with staff will occur in a manner that respects the staff member’s right to privacy.    

Complaints under this RG Code can be made to PuntZone by email to [email protected] or Live Chat.  PuntZone will endeavour to respond to complaints within 14 days where possible.  If a customer is unsatisfied with the PuntZone response, they can make a complaint to the Greyhound Welfare and Integrity Commission who may consider the complaint where it falls within the jurisdiction and matters that can be considered by that body.  

Minors are not permitted to open a betting account or place a bet with PuntZone.  There is a system control that prevents minors from opening a PuntZone betting account.  Date of birth is verified during the account opening process.    

PuntZone encourages customers to avoid engaging in extended and intensive gambling that may constitute problem gambling. 

Chances are you're about to lose. For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au